Shipping Policy

Last updated: 1 November 2026

This policy explains how RareVaults prepares, ships, and delivers orders. It applies to every order placed on rarevaults.shop.

Where we ship

We ship to all 50 U.S. states, Washington D.C., and U.S. territories served by our carriers. We do not currently ship outside the United States. We cannot deliver to freight forwarders.

Order processing

Orders are picked, packed, and dispatched from our facility at 1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801. Processing takes 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Mountain Time are processed the next business day. You receive an email as soon as your order is confirmed, and a second email with tracking when it ships.

Shipping rates

Standard shipping is free on every U.S. order. There is no minimum purchase. The price you see at checkout is the price you pay: shipping is $0.00 and no handling, service, or hidden fees are added at any stage.

Delivery times

Estimated delivery is 3–7 business days after dispatch, so most orders arrive within 4–9 business days of being placed. Delivery estimates are not guarantees. Severe weather, carrier backlogs, holiday peaks, and remote ZIP codes can add a few days.

Carriers and tracking

We ship with USPS, UPS, and FedEx, and choose the carrier that serves your address best. Your tracking number is emailed the moment the label is scanned. If tracking has not updated for 5 business days, email us and we will open a carrier trace on your behalf.

Taxes

Product prices shown on the site exclude sales tax. Any sales tax required by your state is calculated and displayed on the checkout page before you pay.

Wrong, incomplete, or undeliverable addresses

Please check your shipping address carefully. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. Parcels returned to us as undeliverable are refunded in full, minus nothing, once they arrive back at our facility.

Lost or damaged parcels

If your parcel is marked delivered but missing, or arrives damaged, contact us within 7 days of the delivery date with your order number and photos where relevant. We open a claim with the carrier and send a free replacement or a full refund once the claim is confirmed. You are never asked to deal with the carrier yourself.

Order changes and cancellations

You can cancel or change an order free of charge any time before it is dispatched. Email us with your order number. Once a parcel has shipped, our Return & Refund Policy applies.

Business details

RareVaults
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801, United States
Email: contact@rarevaults.shop
Phone: +1 (307) 682-9519
Customer support: Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding U.S. federal holidays. We reply to every email within 1 business day.