Return & Refund Policy
Last updated: 1 November 2026
RareVaults wants you to be satisfied with what you buy. If an item is not right, you can return it. This policy explains exactly how, and what it costs you.
Your return window: 30 days
You may request a return within 30 calendar days of the confirmed delivery date. Requests made after 30 days cannot be accepted unless the item is faulty or the law gives you a longer right.
How to start a return
Email contact@rarevaults.shop or call +1 (307) 682-9519 with your order number and the reason for the return. We reply within 1 business day with a return authorisation and the return address. Please do not ship anything back before you receive those instructions, because unauthorised returns cannot be tracked to your order.
Condition of returned items
Items must come back unused, unworn, unwashed, and complete, in their original packaging with all tags, manuals, and accessories included. We inspect every return on arrival.
What cannot be returned
Gift cards, personalised or made-to-order items, and opened personal hygiene products are excluded, except where the item is defective or the law requires otherwise. Nothing in this policy limits your statutory rights.
Who pays return shipping
We pay. If the item is faulty, damaged, not what you ordered, or not as described, we email you a prepaid return label and the return costs you nothing. If you are returning an item because you changed your mind, you pay the return postage and remain responsible for the parcel until it reaches us, so we recommend a tracked service.
Refunds
We inspect returns within 2 business days of arrival and email you the outcome. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show the credit. We charge no restocking fee. Original shipping is refunded in full when the return is our fault; on change-of-mind returns the outbound shipping cost is not refunded (on free-shipping orders this is $0.00, so you receive the full product price back).
Exchanges
We exchange for a different size, colour, or model, subject to stock. Tell us what you would like instead when you request the return. If the replacement costs less, we refund the difference; if it costs more, we send a payment link for the balance. Exchange shipping back to you is free.
Damaged or incorrect items
Contact us within 7 days of delivery with photos. We send a free replacement or a full refund straight away, whichever you prefer. You do not need to return a damaged item unless we ask you to.
Order cancellations
Cancel any order free of charge before it is dispatched and we refund you in full within 5 business days.
Business details
RareVaults
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801, United States
Email: contact@rarevaults.shop
Phone: +1 (307) 682-9519
Customer support: Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding U.S. federal holidays. We reply to every email within 1 business day.